Privacy Policy
Privacy Policy for SETC Pros, Inc.
Effective Date: October 1, 2023
Last Updated: November 4, 2024
Welcome to SETC Pros, Inc. (“SETC Pros,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your information. This Privacy Policy explains how we collect, use, and safeguard information, particularly for SMS purposes, and clarifies that we do not share your data with third parties.
This Privacy Policy outlines our policies and procedures regarding the collection, use, and disclosure of your information when you use our Service. It also details your privacy rights and how the law protects you.
By using our Service, you agree to the collection and use of information as described in this Privacy Policy. We use your personal data to provide and improve our Service.
Interpretation and Definitions
Interpretation
Words with capitalized initial letters have specific meanings as defined below. These definitions apply whether the terms are used in singular or plural form.
Definitions
- Account: A unique account created for you to access our Service or parts of our Service.
- Business: For the purposes of the CCPA (California Consumer Privacy Act), refers to SETC Pros, Inc. as the legal entity that collects consumers’ personal information and determines the purposes and means of processing that information, or on whose behalf such information is collected. This applies if we do business in the State of California.
- Company: Refers to SETC Pros, Inc. (also referred to as “we,” “us,” or “our”).
- For the purposes of GDPR (General Data Protection Regulation), the Company is the Data Controller.
- Country: Refers to the United States.
- Consumer: For the purposes of the CCPA, refers to a natural person who is a California resident. This includes individuals in the USA for non-temporary purposes or domiciled in the USA but temporarily abroad.
- Cookies: Small files placed on your device by a website, containing details of your browsing history on that website among other uses.
- Data Controller: For the purposes of GDPR, refers to the Company as the entity that determines the purposes and means of processing personal data.
- Device: Any device that can access the Service, such as a computer, mobile phone, or digital tablet.
- Do Not Track (DNT): A concept promoted by US regulatory authorities, including the FTC, to enable internet users to control the tracking of their online activities across websites.
- Personal Data: Any information that relates to an identified or identifiable individual.
- For GDPR purposes, this includes information such as a name, identification number, location data, online identifier, or factors specific to physical, physiological, genetic, mental, economic, cultural, or social identity.
- For CCPA purposes, this includes any information that identifies, relates to, describes, or is capable of being associated with you.
- Sale: For the purposes of the CCPA, refers to selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating a consumer’s personal information to another business or third party for monetary or other valuable consideration.
- Service: Refers to the website operated by SETC Pros, accessible at https://setcpros.com/.
- Service Provider: Any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, perform services related to the Service, or assist the Company in analyzing how the Service is used. Under GDPR, service providers are considered Data Processors.
- Usage Data: Data collected automatically, generated by the use of the Service, or from the Service infrastructure itself (e.g., the duration of a page visit).
- Website: Refers to the SETC Pros website, accessible from https://setcpros.com/.
- You: The individual accessing or using the Service, or the company or other legal entity on whose behalf such individual is accessing or using the Service.
- Under GDPR, you may be referred to as the Data Subject or the User.
- Under GDPR, you may be referred to as the Data Subject or the User.
Collection and Use of Your Personal Data
Types of Data Collected
Personal Data
When using our Service, we may request that you provide certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to:
- Email address
- First and last name
- Phone number
- Address, including state, province, ZIP/postal code, and city
- Usage Data
Usage Data
Usage Data is collected automatically while using the Service. This may include information such as your device’s Internet Protocol (IP) address, browser type and version, the pages of our Service that you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.
If you access the Service via a mobile device, we may automatically collect certain information, such as the type of mobile device you use, its unique ID, the IP address, mobile operating system, the type of mobile Internet browser, unique device identifiers, and other diagnostic data.
We may also gather information that your browser sends whenever you visit our Service or access it via a mobile device.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to monitor activity on our Service and store certain information. These technologies include beacons, tags, and scripts to collect and track information, as well as to enhance and analyze our Service. The technologies we use may include:
- Cookies or Browser Cookies: A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to notify you when a cookie is being sent. However, if you do not accept cookies, you may be unable to use some parts of our Service. Unless you have configured your browser to refuse cookies, our Service may use them.
- Web Beacons: Certain parts of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow the Company to count users who have visited certain pages or opened an email, and for other related statistics (e.g., recording the popularity of a specific section and verifying system and server integrity).
Cookies can be “Persistent” or “Session” cookies. Persistent cookies remain on your computer or mobile device even when offline, while Session cookies are deleted when you close your web browser.
We use both Session and Persistent Cookies for the following purposes:
- Necessary / Essential Cookies
- Type: Session Cookies
- Administered by: Us
- Purpose: These cookies are essential for providing you with services available through the Website and enabling certain features. They help authenticate users and prevent fraudulent use of accounts. Without these cookies, the services you have requested cannot be provided.
- Cookies Policy / Notice Acceptance Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These cookies identify whether users have accepted the use of cookies on the Website.
- Functionality Cookies
- Type: Persistent Cookies
- Administered by: Us
- Purpose: These cookies allow us to remember choices you make when using the Website, such as your login details or language preference, providing you with a more personalized experience and preventing you from having to re-enter your preferences each time you visit.
- Tracking and Performance Cookies
- Type: Persistent Cookies
- Administered by: Third-Parties
- Purpose: These cookies track information about traffic to the Website and how users interact with it. This information may directly or indirectly identify you through a pseudonymous identifier linked to the device you use. We may also use these cookies to test new pages, features, or functionalities to see how users respond to them.
For more information about the cookies we use and your choices regarding cookies, please refer to our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use your Personal Data for the following purposes:
- To provide and maintain our Service: Including monitoring the usage of our Service.
- To manage your Account: This includes managing your registration as a user of the Service. The Personal Data you provide allows you to access various functionalities of the Service available to registered users.
- For the performance of a contract: This involves the development, compliance, and execution of the purchase contract for products, items, or services you have bought, or any other contract with us through the Service.
- To contact you: This includes contacting you via email, telephone calls, SMS, or other equivalent forms of electronic communication, such as mobile app push notifications, regarding updates, informative communications related to the functionalities, products, or contracted services, including security updates.
- To provide you with news and offers: This includes sending you information about other goods, services, and events we offer that are similar to those you have already purchased or inquired about unless you have opted out of receiving such information.
- To manage your requests: This includes attending to and managing your requests to us.
- For business transfers: Your information may be used to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our Service users is among the assets transferred.
- For other purposes: We may use your information for data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and improving our Service, products, services, marketing, and your experience.
Sharing Your Personal Information
We may share your personal information under the following circumstances:
- With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, process payments, or contact you.
- For business transfers: We may share or transfer your personal information during negotiations or in connection with any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
- With Affiliates: We may share your information with our affiliates, in which case we will require them to honor this Privacy Policy. Affiliates include our parent company, subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
- With business partners: We may share your information with business partners to offer you certain products, services, or promotions.
- With other users: When you share personal information or interact in public areas with other users, this information may be viewed by all users and may be publicly distributed.
- With your consent: We may disclose your personal information for other purposes with your consent.
Retention of Your Personal Data
We will retain your Personal Data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. We may retain and use your Personal Data to comply with legal obligations, resolve disputes, and enforce our legal agreements and policies.
Usage Data is generally retained for a shorter period, except when used to enhance security or improve Service functionality, or when legally required to retain it for a longer period.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at our operating offices and in other locations where parties involved in the processing are situated. This means your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
By consenting to this Privacy Policy and submitting your information, you agree to such transfers. We will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will occur unless adequate controls are in place to protect your data.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will notify you before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
Under certain circumstances, we may be required to disclose your Personal Data if mandated by law or in response to valid requests by public authorities (e.g., a court or government agency).
Other Legal Requirements
We may disclose your Personal Data if we believe in good faith that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of the Company
- Prevent or investigate possible wrongdoing in connection with the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
Security of Your Personal Data
We take the security of your Personal Data seriously, but remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Detailed Information on the Processing of Your Personal Data
Service Providers we use may have access to your Personal Data. These third-party vendors collect, store, use, process, and transfer information about your activity on our Service in accordance with their privacy policies.
Analytics
We may use third-party service providers to monitor and analyze the use of our Service.
- Google Analytics
Email Marketing
We may use your Personal Data to send newsletters, marketing, promotional materials, and other information that may interest you. You can opt out of receiving these communications by following the unsubscribe link or instructions provided in any email we send or by contacting us.
ZOHO Payments
We may offer paid products and/or services through the Service. In such cases, we use third-party services to handle payment processing (e.g., payment processors). Your payment card details are neither stored nor collected by us. This information is provided directly to our third-party payment processors, who manage your personal information in accordance with their Privacy Policy. These processors comply with the PCI-DSS standards set by the PCI Security Standards Council, which includes brands like Visa, Mastercard, American Express, and Discover. These standards ensure the secure handling of payment information.
- Information We Collect
When you opt to receive SMS communications from SETC Pros, we collect the following information:
- Phone Number: Used to send SMS messages to you. Data charges may apply.
- Message Content: Includes any interactions or responses you have with our SMS messages.
- How We Use Your Information
The information collected is used exclusively for:
- SMS Notifications: To provide you with important updates, promotional offers, and information related to our products and services.
- Customer Support: To assist with any inquiries or issues you may have.
- Protection of Your Information
We implement various measures to protect your information, including:
- Data Encryption: All SMS communications are encrypted to ensure secure transmission between your device and our systems.
- Access Controls: Access to your information is restricted to authorized personnel who need it for their job functions.
- Secure Storage: Your information is stored securely using industry-standard security measures.
- Data Sharing Policy
SETC Pros does not share, sell, or disclose your information to any third parties:
- No Sharing with Carriers: We do not disclose your phone number or SMS content to mobile carriers or any external entities.
- No Third-Party Access: We do not use third-party services for processing or managing your SMS data.
- Opt-In Requirement
To comply with privacy regulations, you must provide explicit consent to receive SMS messages when using our intake form to collect phone numbers. Please check the following box to opt-in:
- Opt-In Checkbox Language: “By clicking this box, I agree to receive SMS messages from SETC Pros. You may reply ‘OPT-OUT’ at any time to stop receiving messages.”
- By opting in to use the Services, you agree to the following:
5.1 Consent to Service: You consent to our collection, storage, and use of your personal and financial information as necessary to perform tax preparation services and to help you claim any applicable self-employed tax credits.
5.2 Use of Personal Information: By opting in, you agree that the Company can process your personal data according to our [Privacy Policy]. This includes collecting tax-related information to complete tax filings on your behalf.
5.3 Service Fees: You understand that using our Services may involve fees, which will be disclosed upfront. You agree to pay any fees associated with the tax preparation services rendered.
5.4 Accuracy of Information: You agree to provide accurate and complete information when using our Services. You acknowledge that failure to provide accurate information could result in incorrect tax filings or delays.
5.5 Electronic Communication: By opting in, you consent to receiving communications electronically, including notices and tax-related documents. You understand that these communications satisfy any legal requirements for written communication.
- Opt-Out Process
Each SMS message you receive from us will include opt-out instructions. For example:
- Sample Opt-Out Language: “To opt-out of receiving further SMS messages, reply with ‘STOP’.”
You can also opt-out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us.
- Changes to This Privacy Policy
SETC Pros may update this Privacy Policy from time to time. Any significant changes will be posted on this page, and we will notify you via SMS or other appropriate methods. We encourage you to review this policy periodically to stay informed about how we protect your information.
- Contact Us
If you have any questions or concerns regarding this Privacy Policy or our SMS practices, please contact us at:
- SETC Pros, Inc.
- Email: [email protected]
- Phone: (833) 738-2776
- Address: 1717 Pennsylvania Avenue NW, 10th Floor, Washington, D.C. 20006
- Website: https://setcpros.com/
Thank you for choosing SETC Pros, Inc. Your trust and privacy are important to us.
GDPR Privacy Policy
Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:
- Consent: You have given your consent for processing Personal Data for one or more specific purposes.
- Performance of a contract: The provision of Personal Data is necessary for the performance of an agreement with you and/or for any pre-contractual obligations thereof.
- Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
- Vital interests: Processing Personal Data is necessary to protect your vital interests or those of another natural person.
- Public interests: Processing Personal Data is related to a task carried out in the public interest or in the exercise of official authority vested in the Company.
- Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.
The Company is happy to clarify the specific legal basis that applies to the processing, including whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Your Rights under the GDPR
The Company is committed to respecting the confidentiality of your Personal Data and ensuring you can exercise your rights. If you are within the EU, you have the following rights under this Privacy Policy and by law:
- Request access to your Personal Data: You have the right to access, update, or delete the information we have on you. Where possible, you can access, update, or request the deletion of your Personal Data directly within your account settings. If you are unable to do this, please contact us for assistance. This also allows you to receive a copy of the Personal Data we hold about you.
- Request correction of your Personal Data: You have the right to have any incomplete or inaccurate information we hold about you corrected.
- Object to the processing of your Personal Data: This right exists where we are relying on a legitimate interest as the legal basis for our processing and there is something about your particular situation that makes you want to object to our processing of your Personal Data on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
- Request erasure of your Personal Data: You have the right to ask us to delete or remove Personal Data when there is no good reason for us to continue processing it.
- Request the transfer of your Personal Data: We will provide your Personal Data to you, or to a third-party you have chosen, in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw your consent: You have the right to withdraw your consent for us to use your Personal Data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of the Service.
Exercising Your GDPR Data Protection Rights
You can exercise your rights to access, rectify, cancel, or oppose the processing of your personal data by contacting us. Please note that we may ask you to verify your identity before responding to such requests. We strive to respond to your inquiries as promptly as possible.
If you are located in the European Economic Area (EEA), you also have the right to lodge a complaint with your local data protection authority regarding our collection and use of your personal data. For more details, please contact your local authority.
CCPA Privacy Policy
This privacy notice for California residents supplements the information in our Privacy Policy and applies solely to visitors, users, and others who reside in the State of California.
Categories of Personal Information Collected
We collect various types of information that can identify, relate to, describe, or be associated with a particular consumer or device. The categories listed below represent the personal information we may collect or have collected from California residents within the last twelve (12) months. These categories are defined by the California Consumer Privacy Act (CCPA) and do not necessarily mean that all examples of each category were collected by us.
- Category A: Identifiers
Examples: Real name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, driver’s license number, passport number, or other similar identifiers.
Collected: Yes. - Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
Examples: Name, signature, Social Security number, physical description, address, phone number, passport number, driver’s license number, financial information, medical information, or health insurance information.
Collected: Yes. - Category C: Protected classification characteristics under California or federal law
Examples: Age (40+), race, color, ancestry, national origin, citizenship, religion, marital status, medical condition, disability, gender, sexual orientation, veteran status, genetic information.
Collected: No. - Category D: Commercial information
Examples: Records of products or services purchased or considered.
Collected: Yes. - Category E: Biometric information
Examples: Fingerprints, faceprints, voiceprints, iris scans, gait patterns, health data.
Collected: No. - Category F: Internet or other similar network activity
Examples: Browsing history, search history, interaction with our service or advertisement.
Collected: Yes. - Category G: Geolocation data
Examples: Physical location.
Collected: No. - Category H: Sensory data
Examples: Audio, electronic, visual, thermal, olfactory, or similar information.
Collected: No. - Category I: Professional or employment-related information
Examples: Job history, performance evaluations.
Collected: No. - Category J: Non-public education information (per the Family Educational Rights and Privacy Act (FERPA))
Examples: Education records directly related to a student, such as grades, transcripts, student schedules.
Collected: No. - Category K: Inferences drawn from other personal information
Examples: Profile reflecting preferences, characteristics, behavior, attitudes, abilities.
Collected: No.
Note: Personal information under the CCPA does not include publicly available information from government records, deidentified or aggregated consumer information, or information excluded from the CCPA’s scope (e.g., HIPAA-protected health information).
Sources of Personal Information
We obtain the categories of personal information listed above from the following sources:
- Directly from You: Information you provide through forms on our service or purchases made.
- Indirectly from You: Information gathered by observing your activities on our service.
- Automatically from You: Information collected through cookies and other tracking technologies.
- From Service Providers: Third-party vendors who assist in analyzing service usage, processing payments, or providing other services.
Use of Personal Information for Business or Commercial Purposes
We may use or disclose personal information for business or commercial purposes, such as:
- Operating and providing our service to you.
- Responding to your inquiries and offering customer support.
- Processing transactions and facilitating delivery.
- Complying with legal obligations and responding to law enforcement requests.
- Internal administrative and auditing purposes.
- Detecting and preventing security incidents and fraud.
If we use your personal information for purposes materially different from those originally disclosed, we will update this privacy policy accordingly.
Disclosure of Personal Information for Business or Commercial Purposes
In the past twelve (12) months, we may have used or disclosed the following categories of personal information for business or commercial purposes:
- Category A: Identifiers
- Category B: Personal information categories listed in the California Customer Records statute
- Category D: Commercial information
- Category F: Internet or other similar network activity
When disclosing personal information for a business purpose, we ensure that the recipient maintains the confidentiality of the information and uses it solely for the purpose specified in the contract.
Sale of Personal Information
Under the CCPA, “sale” refers to the sharing of personal information with third parties in exchange for valuable consideration. In the last twelve (12) months, we may have sold the following categories of personal information:
- Category A: Identifiers
- Category B: Personal information categories listed in the California Customer Records statute
- Category D: Commercial information
- Category F: Internet or other similar network activity
You have the right to opt out of the sale of your personal information at any time. To exercise this right, please contact us.
Sharing of Personal Information
We may share your personal information with the following categories of third parties:
- Service providers
- Payment processors
- Affiliates
- Business partners
- Third-party vendors authorized by you or your agents
Sale of Personal Information of Minors Under 16 Years of Age
We do not knowingly collect personal information from minors under the age of 16. If you believe that a minor has provided us with personal information, please contact us to have that information deleted. We do not sell personal information of minors under the age of 16 unless we receive affirmative authorization from the minor (between 13 and 16 years of age) or their parent or guardian. Minors or their representatives can opt-out of future sales at any time.
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